UserTesting Partners with Tbot Techno Systems to Help More Organizations across India and Singapore to Create Customer-Centric Digital Experiences

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San Francisco, California | Singapore

UserTesting (NYSE: USER), a leader in video-based human insight and Tbot, a global consulting and technology services company, today jointly announced their partnership to bring human insight to more organizations across India and Singapore. Through the partnership, Tbot serves as a reseller of the UserTesting Human Insight Platform and will enable more Indian and Singaporean organizations to quickly see the value of first-party insights and help them to design and deliver innovative digital experiences. The partnership now offers Indian and Singaporean companies a new and trusted way to adopt the UserTesting Human Insight Platform with added consulting services from Tbot including support and training services.

According to a recent report by Adobe, Asia Pacific businesses are poised to lead other global regions in customer experience investments in 2022. The Adobe report, “2022 Digital Trends: APAC in Focus” found that 77 percent of APAC businesses experienced a pandemic driven increase in new customers through digital channels, yet only 25 percent of companies in the region feel they have the necessary customer insights into the new wave of digital-first business.

The report reveals that there is an immediate need for technologies like UserTesting, to help businesses align faster on changing customer needs and prioritize the opportunities that will drive the most value.

The pandemic created significant changes in buying patterns and behaviors around the globe and has had a particularly strong impact on how consumers engage with businesses in India and Singapore – with a big shift towards digital experiences,” said GB Kumar, Vice President of Sales for Asia Pacific at UserTesting. “As we continue to grow throughout these regions to meet the demand for human insights, we look forward to building our strategic partnership with Tbot to help companies accelerate innovation and create exceptional experiences with UserTesting.”

The UserTesting Human Insight Platform is trusted by major consumer brands across Asia-Pacific such as Tata, Mahindra, HDFC Life etc. and leading technology brands like Wipro, Amazon, Make My Trip, Cars24 and Razorpay etc.

Business models are changing rapidly in this digital world and technological advancement acts as a tailwind. Our partnership with UserTesting will enable us to offer customer centric SaaS solutions to organizations and accelerate their growth journey in becoming market leaders,” said Mr. Snehal Parikh, CEO, Tbot Techno Systems. “We have witnessed our customers generate substantial growth driven on the back of deeper consumer insights for their products and services and believe the UserTesting Human Insight Platform is the end-to end- solution our customers need to successfully deliver on the customer experience.”

About Tbot

Tbot, a worldwide consulting and technology services firm, has been providing enterprise solutions to help new-age enterprises better execute on their customer-centric objectives, resulting in improved customer experience and business success.

To learn more, visit: www.tbotsystems.com

About UserTesting

UserTesting (NYSE: USER) has fundamentally changed the way organizations get insights from customers with fast, opt-in feedback and experience capture technology. The UserTesting Human Insight Platform taps into our global network of real people and generates video-based recorded experiences, so anyone in an organization can directly ask questions, hear what users say, see what they mean, and understand what it’s actually like to be a customer. Unlike approaches that track user behavior then try to infer what that behavior means, UserTesting reduces guesswork and brings customer experience data to life with human insight. UserTesting has more than 2,500 customers, including more than half of the world’s top 100 most valuable brands according to Forbes. UserTesting is headquartered in San Francisco, California.

To learn more, visit: www.usertesting.com.

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Ravindra Kirti is a well-rounded Marketing professional with an impressive academic and professional portfolio. He is IIM Calcutta alumnus & holds a PhD in Commerce, having written an insightful thesis on consumer behavior and psychology, which informs his deep understanding of market dynamics and client engagement strategies. His academic journey includes an MBA in Marketing, where he specialized in strategic management, international marketing, and luxury retail management, equipping him with a global perspective and a strategic edge in high-end market segments. In addition to his business expertise, Ravindra is also academically trained in law, holding a Master’s in Law with specializations in law of patents, IT & IPR, police law and administration, white-collar crime, and corporate crime. This legal knowledge complements his role as the Chief at Jurislaw Partners, where he applies a blend of legal acumen and strategic marketing. With such a rich educational background, Ravindra excels across a range of fields, from legal marketing to luxury retail, and event design. His ability to interlace disciplines—commerce, marketing, and law—enables him to drive successful outcomes in every venture he undertakes, whether as Chief at Jurislaw Partners, Editor at Mojo Patrakar and Global Growth Forum, Founder of CircusINC, or Chief Designer at Byaah by CircusINC. On a personal note, Ravindra Kirti is not only a devoted pawrent to his pet, Kattappa, but also an enthusiast of Mixed Martial Arts (MMA) and holds a Taekwondo Dan 1. This active lifestyle complements his multifaceted career, reflecting his discipline, resilience, and commitment—qualities he brings into his professional relationships. His bond with Kattappa adds a warm, grounded side to his profile, showcasing his nurturing and compassionate nature, which shines through in his connections with clients and colleagues. Ravindra’s career exemplifies versatility, intellectual depth, and excellence. Whether through his contributions to media, law, events, or design, he remains a dynamic and influential presence, continually innovating and leaving a lasting impact across industries. His ability to balance these diverse roles is a testament to his strategic vision and dedication to making a difference in every field he enters.