The 10th edition of IVASS – India Vehicle After Sales Summit, the worlds longest-running program on Vehicle After Sales Service, was recently held in New Delhi. Organized annually by the World Auto Forum (WAF), the summit brought together top leaders from the countrys After Sales Service community under one roof.

Learnings from the 10th IVASS India Vehicle After Sales Summit by WAF

The theme this year was “Best Practices for Customer, Profitability, Digital & Growth“

WAF is thankful to the IVASS 24 partners who ensured it goes on to its 10th edition-

Gold OEM Partners
JSW MG Motor India | Volkswagen India
Powered By
Nippon Paint India
Gold Partners
Global Assure | Gallops Motors
Partners
Allianz Partners India
ASDC ( Automotive Skill Development Council ) | CarPhD.com

The summit opened with a powerful Welcome Keynote by Anuj Guglani, Founder & CEO of the WAF Group, who emphasized the four pillars driving success in the industry:

• Customer-Centricity for enhanced service experiences

• Profitability through strategic operational excellence

• Digital Transformation as a catalyst for innovation

• Growth powered by sustainable, scalable best practices

A special 1 min silence was observed in the memory of the visionary leader and great soul, Shri Ratan N Tata by the WAF Community. The 10th IVASS was dedicated to Him.

‘At IVASS, we are proud to witness leaders come together to set benchmarks for the industry. Customer satisfaction, operational excellence and leveraging technology are not just goals but necessities in today’s ever-changing business climate,’ said Anuj Guglani.

The 10th IVASS program featured four forward looking Power Panel Discussions and two insightful Keynote Sessions, led by top industry leaders. The event also included the prestigious WAF Global Hall of Fame ceremony, adding an exciting and celebratory touch to the proceedings.

WAF Global Hall of Fame

Two leaders of the Automotive and Mobility Industry got inducted to WAF Global Hall of Fame. In no specific order, they are –

• Arun Malhotra, Auto Industry Veteran

With decades of experience in the automotive industry, Arun Malhotra has been a guiding force in shaping the future of the sector. He continues to power the industry with his vast expertise and deep insights!

• Anuj Tyagi, Former National Head – After Sales – Ford India

Anuj Tyagi’s remarkable career has set new benchmarks across functions viz. Sales and Marketing, PR, Business Planning, Operations and after-sales service to name a few. His contributions continue to play a key role in enhancing customer experiences across India.

The first IVASS power panel discussion’s theme was “New Age Customer Service, Experience & Engagement powered by Digital – DMS, CRM, Social Media, Email, Whatsapp, SMS.“

The distinguished panelists included:

• Satish Kannan, Director – AfterSales, Stellantis India

• Vikas Kuthiala, Director & Co-founder, Global Assure

• Sanjay Shejwal, National Head – Service, Hero MotoCorp

• Rajesh Mehrotra, Auto Industry Veteran

• Anuj Guglani, Founder & CEO, WAF Group

The panel emphasized the transformative power of Digital Transformation in revolutionizing customer service and engagement. It was heartening to know that rural India has been taking the lead in digital adoption, apps usage and access to online loyalty programs. Innovative applications like workshop video check for approval of additional repair come handy in winning customer’s trust and enhancing automotive workshop’s operational efficiency.

Connecting VOC (Voice of Customer) to SOP (Standard Operating Procedures) via Digital as an enabler – An innovation rolled out by a car maker in India and taken globally as a best practice thereafter!

The discussion highlighted the importance of adopting Dealer Management Systems (DMS), CRM tools, and multi-channel platforms like Social Media, Email, WhatsApp, and SMS to deliver seamless, efficient, and highly personalized customer experiences.

The panelists collectively reinforced the need for businesses to embrace these digital tools to stay competitive and meet the evolving expectations of customers, ultimately driving growth and loyalty.

Ashish Gupta, Brand Director, Volkswagen India said, ‘At Volkswagen, customers are at the centre of our business. It is our continuous endeavour to offer them sturdy, safe and German-engineered products coupled with the highest standards of service in-turn offering them peace of mind and an exceptional value proposition.’

The second IVASS power panel discussion’s theme was “OEM – Dealers – Aftermarket Strategies, Use Cases & Game Plan for Win-Win-Win.”

The distinguished panelists included:

• S Muralidharan, Chairman, Mobility Aftermarket – SESSION CHAIR

• Pankaj Narula, Former ED, Maruti Suzuki India

• Rama Shankar Pandey, Social Defence Fellow, Ministry of Social Justice, Government of India

• Vikrantt Mohan, National President, All India Automobile Workshops Association (AIAWA)

• Harsh Vashist, Managing Director, Satyam Group of Companies

• Ramesh Rajagopalan, Head – Customer Services & Network, Volvo Eicher Commercial Vehicles

• Arindam Lahiri, CEO, Automotive Skill Development Corporation (ASDC)

The Panel underscored the critical need for a unified approach to strengthen the collaboration between OEMs, dealers and independent workshops, fostering a mutually beneficial ecosystem. The discussions emphasized the pivotal role of technological innovation and skill development in enhancing operational efficiency and profitability. Moreover, the importance of adopting sustainable and customer-centric practices was highlighted to ensure long-term growth. The session concluded with a collective commitment to driving collaboration, innovation, and digital transformation across the value chain, ensuring a “win-win-win” outcome for all stakeholders involved in the ecosystem.

Prashant Singh, Director – Aftersales at JSW MG Motor India said, ‘At JSW MG Motor India, leveraging technology and collaboration with leading tech players is key to elevate customer engagement and operational excellence. Our next-gen AI-powered chatbots have significantly enhanced customer experience, delivering efficiency and convenience across platforms. Since their inception, these chatbots have processed more than 3,00,000 messages. WhatsApp emerged as the preferred platform for high-volume initial engagement, managing over 55% of interactions, while the Web platform contributed around 60% to our test drive bookings, highlighting its effectiveness for action-oriented engagements. While the chatbots efficiently handle most queries, only 7% of conversations are escalated to our contact centres or email support for highly complex enquiries, edge cases, or issues where empathy and nuanced understanding are critical. To further enhance customer satisfaction, the chatbots identify and resolve looping issues, seamlessly redirecting unresolved cases to human support for effective problem-solving.’

Nikita Sinha, Head, Customer Experience and Service Planning, JSW MG Motor India delivered an insightful keynote on how customer delight can enhance productivity, ultimately driving profitability. Her insights highlighted the importance of putting the customer at the center of every decision and strategy.

Tanuj Pugalia, CMD, Gallops Group commented, At Gallops Group, we prioritize the customers vehicle service experience, recognising its significance even before the initial purchase. The cost of maintenance, service quality, and overall customer satisfaction are pivotal in fostering repeat business. Our unwavering commitment to delivering exceptional after-sales service experiences for all the OEM brands we partner with powers our leadership in customer retention, market share, and financial performance. Our dedication to excellence sets us apart and drives our success in the industry.’

In his Keynote address, Sharad Malhotra, President – Automotive Refinishes and Wood, Nippon Paint India, delivered an inspiring keynote address at the 10th IVASS, showcasing cutting-edge, environment-friendly innovations in body paint repair. He commented, ‘Sustainability is at the heart of everything we do. As the paint industry evolves, Nippon Paint is driving change by integrating digital solutions and eco-friendly processes that address the challenges of body shops while contributing to a greener future. Together, we can transform the automotive industry for the better.

Environment & Customer Friendly Innovations in Automotive Bodyshops at 10th IVASS by Nippon Paint

YouTube Link: www.youtube.com/watchv=Icp9FaKuM7Y

A special cake cutting ceremony was also held to celebrate the 10 glorious years of IVASS.

IVASS Partners, WAF Hall of Fame Inductees and WAF Team took the stage for the ceremony as the hall reverberated with cheering and applause, thanks to the WAF Community members present in the hall!

The IVASS Power Panel 3, focusing on “EV After Sales Service & Customer Support – Learnings, Caveats, and Opportunities.”

The panel featured an exceptional lineup of industry stalwarts, including:

• S Punnaivanam, CXO – Quality & After Sales, Greaves Electric Mobility

• Rajesh Loomba, MD, Eco Mobility

• Charu Kaushal, MD, Allianz Partners India

• Neha Jain, Head – EV and Innovation Ecosystem, JSW MG Motor India

• Shekhar Bhide, Vice President – Customer Services, Mercedes-Benz India

• Anuj Guglani, Founder & CEO, WAF Group

The panel highlights the essential need for building a robust aftersales ecosystem to elevate service quality and customer satisfaction for EV owners. It addressed key operational challenges, the scaling of service networks, and the role of digital innovations in shaping the future of EV aftersales. The panel emphasized the importance of collaboration between OEMs, service partners, and other ecosystem players to develop a future-ready aftersales service framework. By fostering these collaborative approaches, the sector can drive sustainable growth and ensure a seamless experience for EV customers moving forward.

The IVASS Power Panel 4, focused on “Best Practices in Workshop Profitability and Business Growth.”

The panel featured an esteemed lineup of industry leaders, including:

• Arun Malhotra, Auto Industry Veteran – SESSION CHAIR

• Pankaj Narula, Former ED, Maruti Suzuki India

• Vinkesh Gulati, Executive Committee Member, FADA

• Anuj Tyagi, Former National Head – After Sales, Ford India

• Rajeev Chauhan, Head – Electric PV Business, BYD India

The discussion focused on actionable strategies that workshops can implement to streamline operations, enhance service delivery, and ultimately boost profitability and long-term growth. Experts emphasized the role of digital tools and online platforms in improving workshop efficiency, customer engagement, and revenue generation, while stressing the importance of building customer loyalty through personalized experiences. This session underscored the need for workshops to evolve and embrace innovation in order to thrive in an increasingly competitive and technology-driven industry.

The program concluded with a Valedictory Ceremony, where WAF partners and associates were recognized and honored. In his Vote of Thanks, Mr. Anuj Guglani, Founder and CEO of WAF Group, conveyed his sincere appreciation to all partners and stakeholders for their vital role in ensuring the success of the 10th IVASS. Certificates of Appreciation were awarded in acknowledgment of their valuable support.

About WAF
World Auto Forum (WAF) is a Global Auto & Mobility Think Tank Platform – a place as relevant for Chairpersons and Top CXOs as it is for interns and trainees. Established in 2009, it now has community members across 125 Countries. WAF Auto News is the World’s No 1 in World Auto News, Auto Awards & Auto Think Tank as per Google search results.

WAF TV is its online broadcasting arm where one can watch hundreds of videos on the Auto & Mobility Industry. WAF also organises popular programs like WAFit!, IVASS , WAF Awards, and CXO Roundtable Discussions where top leaders of the industry take their Dialogues to Action!

Follow Us at #IVASS24 , #waftv , #WafAnnualPartner

Official IVASS Site – worldautoforum.com/ivass
10th IVASS Pics – www.facebook.com/share/1827zEgnvh
10th IVASS Session Videos at WAF TV – worldautoforum.com/waf-tv

Truecaller, the leading global communications platform, today announced the launch of its latest innovation – Truecaller Verified Campaign, as part of its business offering.

As customer attention becomes increasingly fragmented across multiple channels, Truecaller Verified Campaign empowers businesses to create hyper-personalized, contextually relevant, and dynamic digital journeys for customers within their everyday communication experiences on the Truecaller app.

Truecaller launches Verified Campaigns

The existing Truecaller Customer Experience (CX) Solutions supports Verified Campaign, which is triggered by calling or messaging events on the Truecaller app. The product solves the long-standing challenge marketers face of missing out on using calls and SMS for personalized user engagement journeys. With Truecaller’s platform, businesses can now deliver high-touch interactions directly within the communication channels where customers are already active and engaged.

“Truecaller Verified Campaign allows businesses to communicate with customers in a space where they trust and engage with us daily. By integrating personalized and contextual communication, we are giving businesses the solution they need to cut through the noise and connect with their audiences in a meaningful way,” said Truecaller representative. “Our goal is to provide a seamless experience for both businesses and end customers, and the Verified Campaign is a major step in that direction.”

Businesses can reach audiences using their existing customer segmentation to deliver tailored communication interactions for use cases like onboarding, cross-selling, upselling, and more-all within the Truecaller ecosystem. This is combined with insights to help marketers drive the right value of hyper-personalization. Truecaller Verified Campaign integrates seamlessly with popular customer engagement platforms, enabling quick and easy campaign launches.

“As early adopters of Truecaller Verified Campaign, we are excited about the possibilities this brings to our customer engagement efforts. We look forward to leveraging this innovative capability to enhance our communication strategies,” said Ayush Gupta, Associate Director of Marketing at CARS24.

“Were thrilled to be among the first to adopt the Truecaller Verified Campaign. We anticipate that its personalized and contextual hyper-targeting will significantly enrich our interactions with customers,” Yash Khandelwal, DGM Marketing at Motion Education.

For more information, please visit the Truecaller Verified Campaign page.

About Truecaller

Truecaller is an essential part of everyday communication for over 425 million active users, with more than a billion downloads since launch and close to 46 billion unwanted calls identified and blocked in 2023 alone. The company is headquartered in Stockholm since 2009 and has been publicly listed on Nasdaq Stockholm in October, 2021.

Personal loans offer a swift financial solution for various needs, providing borrowers quick access to funds anytime, anywhere. These loans ensure fast processing and approval, often within hours. Borrowers benefit from flexibility, as no collateral is required, and the application process is straightforward.

Instant Personal Loans Made Simple with OneScore App!

A good credit score plays a vital role in securing instant personal loans with favourable terms. Borrowers can leverage tools like the OneScore App to monitor and improve their credit scores effortlessly. With better credit health, customers can also access loans of up to Rs. 5 Lakh quickly and seamlessly with the app.

Why Choose an Instant Personal Loan

These loans provide a practical solution for customers in need of capital. Here are a few personal loan benefits that borrowers can look forward to:

• Borrowers can use the funds for various personal financial needs

• Ensures quick access to money when required

• Provides a lump-sum amount for larger expenses

• Features lower interest rates compared to credit cards

• Offers higher borrowing limits than credit cards

• Allows flexible repayment terms to suit borrowers

• Timely payments can improve credit scores

• Features a simple and hassle-free application process

• Comes with predictable monthly repayment schedules

• Requires no collateral, making it stress-free

To make the most of these benefits, borrowers are increasingly turning to loan apps for seamless access to funds. Understanding how these apps work can help streamline the borrowing experience.

Understanding Personal Loan Apps

These apps offer a convenient and efficient way to secure funds quickly. However, borrowers must first understand their functionality, benefits and potential drawbacks before making a decision.

When to Use

Before opting for one of these apps, borrowers should consider the following questions:

Is immediate access to funds required
If so, instant loan apps provide one of the fastest methods for securing financial assistance.

Can the borrower manage higher interest rates
It is important to assess whether the loan can be repaid comfortably, considering the added cost of interest.

Is the app trustworthy
Borrowers should choose RBI-approved, reputable platforms to ensure reliable loan terms and avoid potential scams.

Which App to Use

When selecting a loan app, borrowers should prioritise the following aspects for a seamless experience

• Review user ratings and feedback to ensure the app’s trustworthiness

• Confirm eligibility criteria and loan limits to match the borrower’s profile and the required amount

• Ensure the app provides reliable customer support through accessible channels

• Verify the app’s security measures, such as encryption and a clear privacy policy

• Opt for apps that disburse funds promptly, typically within minutes or hours

• Compare interest rates and fees to find affordable and transparent options

• Look for apps offering flexible repayment terms tailored to individual financial needs

• Choose apps with a simple and efficient application process for quick approvals

How They Work

Obtaining a personal loan through an app is a straightforward process. Here are the typical steps borrowers can expect to follow to get a loan through a loan app:

1. Download the app

2. Complete the sign-up process

3. Provide basic details, including name, email and contact information

4. Enter an OTP for verification if the app requires it

5. Complete the application form with the necessary information

6. Upload the required documents

7. Review all details and submit the application

8. Wait for lender approval

9. Accept the loan offer

Upon acceptance, the lender will transfer the funds directly to the borrower’s bank account.

Pros and Cons

Here is a quick overview of the advantages and risks of loan apps to assist customers in making an informed decision:

Pros

• Instant fund disbursal directly to the bank account

• Secure transactions with encryption for safety

• Available options for borrowers with low credit scores

• Flexible loan amounts, up to Rs. 5 lakh or more

• Quick approvals, often within minutes or hours

• Transparent fees and clear terms

• Easy application process via smartphone, eliminating the need for bank visits

• Minimal documentation required, such as PAN and Aadhaar

Cons

• Risk of over-borrowing due to easy access to funds

• Hidden fees, including late payment and processing charges

• Limited loan amounts on certain platforms

• Higher interest rates for borrowers with low credit scores

• Missed payments can negatively impact credit scores

• Short repayment periods leading to higher EMIs

• Risks associated with unregulated loan apps

• Limited or less personalised customer service

Instant personal loans offer flexible solution for those in need of funds, with minimal paperwork and no need to risk assets as security. These loans are processed quickly, often within hours, allowing borrowers to address urgent needs with ease.

By using the OneScore App, customers can track and improve their credit scores, enhancing their chances of securing better loan terms. Through the app, they can also get a loan of up to Rs. 5 Lakh as per their credit score. Before applying, customers should review the loan’s interest rates, repayment plans and terms to ensure they fit within their financial goals and capacity.

The Foundation for MSME Clusters (FMC) successfully concluded its international conference on “Just Transition to Net Zero – Role of Bamboo in the SAARC Region” at Deventure Sarovar Portico, Kapas Hera, New Delhi. The event marked a significant step toward promoting bamboo as a sustainable development tool across SAARC countries, bringing together policymakers, industry leaders, financial institutions, and civil society representatives to foster meaningful dialogue.

Inaugural Conference on the Role of Bamboo – Leaders like Pasha Patel, Ajay Shankar (Chairman, FMC), Mukesh Gulati (Executive Director, FMC), Ms. Rinzi Prem, Assistant Director, SDF

The inaugural session was graced by Shri Pasha Patel, Chairman, Price Commission, Maharashtra, as the Chief Guest. Other distinguished dignitaries included Shri Ajay Shankar, Chairman, Foundation for MSME Clusters and Former Secretary to the Government of India, and Ms. Rinzi Pem, Assistant Director, Social Window, SAARC Development Fund. Their presence and insights enriched the event, setting the tone for impactful discussions.

Shri Pasha Patel, Chairman, State Agricultural Price Commission, Maharashtra, and Chairman, Executive Committee, Chief Ministers Task Force for Environment and Sustainable Development, shared insights on the potential of bamboo as a sustainable resource Citing a study, he said all government thermal power generation units in the country release 5,90,000 MT of carbon per day into the atmosphere, adding bamboo can be an alternative to coal as a fuel for power generation.

Shri Ajay Shankar, Chairman, Foundation for MSME Clusters, and Former Secretary to the Government of India, for shared his long-term vision on the integration of bamboo into MSME and development ecosystems. Developed countries have limited scope for change as they have already followed a carbon-intensive path. In contrast, South Asian developing countries have the opportunity to adopt a more sustainable approach.

Ms. Rinzi Pem, Assistant Director, Social Window, SAARC Development Fund, emphasized on developing the collaborative opportunities within the SAARC countries for leveraging bamboo to achieve net-zero targets.

The conference was part of the project “Promoting Integrated Bamboo-Based Enterprise Development among SAARC Countries,” supported by the SAARC Development Fund since 2017. The project, implemented across Afghanistan, Bangladesh, Bhutan, India, and Nepal, engages partners such as Women’s Economic Empowerment Rural Development Program (Afghanistan), BRIF (Bangladesh), Tarayana (Bhutan), FMC (India), and ABARI (Nepal). During the event, project partners from Bhutan, Nepal, and Bangladesh presented case studies showcasing challenges, achievements, and innovations, offering valuable insights for advancing bamboo enterprise development.

Three engaging panel discussions were the highlight of the conference. The first discussion, moderated by senior journalist Naghma Sahar, focused on industry integration of bamboo. Prominent speakers like Sanjeev Karpe (Director, KONBAC), Anupam Badola (Deputy CSO, Dalmia Cement), Rajeev Pratap Singh (AGM, Business Development, Rashmi Group), and Sharda Pratap Singh (Subject Matter Expert, Hindalco Industries) shared their expertise on incorporating bamboo into industrial processes.

The second panel, moderated by Mehraj Dube, emphasized innovative financing for bamboo enterprises. Participants included Dr. R.K. Singh (CGM, SIDBI), Ritesh Sinha (Zonal Head and Vertical Head, Projects, HDFC CSR), Sanjay Sharma (Director, SPMN), and Dr. Ajithsen Selvadhas (Microcredit and Enterprise Development Expert), who highlighted financing models to support growth in the bamboo sector.

The third discussion, moderated by Krunal Negandhi (Director, Jans Bamboo Products Pvt. Ltd.), explored the role of civil society and policy frameworks in bamboo development. Experts such as Dr. Prabhat Kumar (Mission Director, National Bamboo Mission), Dr. Ajay Thakur (Scientist, FRI), Neju George (CEO, Industries), and Anuj Srivastava (Lead-Strategic Partnership, HCL Foundation) shared valuable perspectives on leveraging grassroots involvement and robust policies.

The conference served as a collaborative platform for CSR leaders, researchers, buyers, and artisans, aiming to create a regional strategy for achieving net zero goals through bamboo-based innovations. It underscored the urgency of cross-sectoral partnerships to unlock the full potential of bamboo for sustainable development in the SAARC region.

For additional information, visit FMC’s website www.fmc.org.in.

Avantor, Inc., a leading global provider of mission-critical products and services to customers in the life sciences and advanced technologies industries, announced today that their manufacturing sites in Panoli, Gujarat and Dehradun, Uttarakhand each received a Gold Award for Occupational Health and Safety. The awards were presented by Apex India Foundation, for the Pharmaceuticals and Healthcare Diagnostics Sectors, respectively. The two sites were recognized for their commitment to continually striving to implement the best possible policies and procedures, and ensure every aspect of Avantor associates well-being.

Avantor team being felicitated by APEX Officials

Apex India Foundation is a Non-Profit Foundation that aims to recognize and celebrate exemplary individuals and organizations for outstanding contributions in the field of environmental protection, safety in the workplace, implementation of Corporate Social Responsibility, and adopting human resources best practices. The purpose of the “Occupational Health & Safety Awards” is to reward organizations that have made unique contributions in the field of health and safety of workers.

“We are proud of the dual recognition by the esteemed Apex India Foundation for our health and safety standards and our unwavering commitment to the well-being of our associates,” said Yee Seng, Vice President, Operations, AMEA, Avantor. “These awards are a testament to the hard work of our Environmental Health, Safety, Sustainability and Security (EHSS&S) team and Avantor’s leadership position in the life sciences industry.”

Commenting on the awards, Puneet Pant, Managing Director, India, Avantor said, “We are extremely honored to receive this recognition. Our safety strategy emphasizes proactive monitoring of regulatory changes, partnering with operational leaders to meet internal health and safety requirements, eliminating hazards, and reducing risks. Ensuring the safety and well-being of our associates is our top priority, and this recognition underscores our commitment to creating a safe and healthy work environment.”

Victorious Avantor team (L to R): Himanshu Dimri, Dr. Mahesh Gore and Hemang Kantilal Hajariwala

Earlier this year, Avantor’s Panoli site was also recognized with the Ankleshwar Environmental Preservation Society (AEPS) Safety Excellence Gold Award. The AEPS Safety Excellence Awards, initiated this year, sought to identify, and honor companies that exhibit exceptional dedication to safety, through comprehensive assessments and historical performance evaluations.

The health, safety and well-being of its associates is a top priority for Avantor. Its comprehensive approach prioritizes support for the whole person – their physical, mental and emotional health – and it continually strives to have the best possible policies and procedures in place to ensure all aspects of its associates well-being.

About Avantor

Avantor is a leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. We work side-by-side with customers at every step of the scientific journey to enable breakthroughs in medicine, healthcare, and technology. Our portfolio is used in virtually every stage of the most important research, development and production activities at more than 300,000 customer locations in 180 countries. For more information, visit avantorsciences.com and find us on LinkedIn, X (Twitter) and Facebook.

Aditya Birla Housing Finance Limited (“ABHFL”), a wholly owned subsidiary of Aditya Birla Capital Limited, India’s leading, diversified financial services company has signed a Memorandum of Understanding (MoU) with National Housing Bank (“NHB”) to actively contribute to the Pradhan Mantri Awas Yojna vision of ‘Housing for All’. The partnership will offer customized housing finance solutions to economically weaker sections (EWS), low-income groups (LIG), and middle-income groups (MIG), across the country.

Aditya Birla Housing Finance Partners with National Housing Bank to Realise the PMAY Vision of Housing for All

Under the new initiative, Aditya Birla Housing Finance has introduced home loan options of up to Rs. 25 Lakh for families earning Rs 3 Lakh annually under the EWS category, Rs. 6 Lakh for the LIG category, and Rs 9 Lakh for the MIG category. The initiative supports homes with carpet area of up to 120 square meters. Further, customers can avail PMAY subsidy benefits of up to Rs. 1.80 Lakh payable in 5 yearly instalments to help significantly reduce the financial burden of homeownership.

These solutions have been tailored to benefit individuals such as small-business owners, vendors, self-employed professionals, as well as salaried customers, with special emphasis on those living in remote and underserved regions.

Mr. Pankaj Gadgil, MD & CEO of Aditya Birla Housing Finance Ltd., said, “The Indian housing market is brimming with robust growth potential, driven by the rising aspirations of young Indians, and government initiatives like the Pradhan Mantri Awas Yojana. In line with PMAY’s ‘Housing for All’ vision, we have introduced our ‘Happy Home Loan Journey’, a seamless process for customers to avail home loans with ease. By prioritizing affordability, accessibility, and inclusive growth, we aim to empower communities and make the journey to homeownership seamless and hassle-free, helping more Indians turn their dream of owning a home into reality.”

About Aditya Birla Housing Finance Limited

Aditya Birla Housing Finance Limited (“ABHFL”), a subsidiary of Aditya Birla Capital Limited is a fast-growing housing finance company (“HFC”) in India. ABHFL is registered with the National Housing Board (NHB) as a non-deposit accepting housing finance company and commenced operations in October 2014.As of September 30, 2024, ABHFL manages assets under management of over Rs. 23,236 Crore. ABHFL has significantly expanded its footprint to 150 branches as of September 30, 2024. This is reflected in its long-term credit rating of AAA (Stable) by CRISIL, ICRA & India Ratings, and short-term credit rating of A1+ by CRISIL, ICRA & India Ratings.

About Aditya Birla Capital Limited

Aditya Birla Capital Limited (“ABCL”) is a registered Core Investment Company (“CIC’) and the holding company of the financial services businesses. Through its subsidiaries/JVs, ABCL provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycles. Powered by over 55,000 employees, the businesses of ABCL have a nationwide reach with over 1,470 branches and more than 200,000 agents/channel partners along with several bank partners. As of September 30, 2024, Aditya Birla Capital Limited manages aggregate assets under management of over Rs. 5.0 Lakh Crore with a consolidated lending book of Rs 1.38 Lakh Crore through its subsidiaries/JVs.

Aditya Birla Capital Limited is a part of the US$66 billion global conglomerate Aditya Birla Group, which is in the league of Fortune 500. Anchored by an extraordinary force of over 187,000 employees belonging to 100 nationalities, the Group is built on a strong foundation of stakeholder value creation. With over seven decades of responsible business practices, the Group’s businesses have grown into global powerhouses in a wide range of sectors – from metals to cement, fashion to financial services and textiles to trading. Today, over 50% of the Group’s revenues flow from overseas operations that span over 40 countries in North and South America, Africa, Asia, and Europe.

For more information, visit www.adityabirlacapital.com.

Be Well Hospitals, a leading secondary care hospital known for delivering accessible and affordable quality healthcare, achieved a remarkable medical feat by successfully removing 195 gallstones from the gallbladder of a 70-year-old retired teacher. This groundbreaking surgery stands as a testament to Be Well’s commitment to bringing advanced healthcare closer to communities through its breakthrough healthcare delivery model.

From Left to Right: Dr Deepak Ravi, MS, FAIS; Dr R Raja, MS M.Ch along with the Patient

The patient, who had been enduring persistent abdominal pain and nausea for over two weeks, sought care at Be Well Hospitals in Pondicherry. Her condition required a combination of advanced procedures: Endoscopic Retrograde Cholangiopancreatography (ERCP) for stent placement and Laparoscopic Cholecystectomy for gallbladder removal. The complex case was meticulously managed by the expert team of Dr. R Raja, MS, M.Ch (Advanced Laparascopic Surgeon, Specialist in Endoscopic and Laser Surgery), and Dr. Deepak Ravi, MS, FAIS, Ch (Advanced Laparascopic Surgeon, Specialist in Endoscopic and Laser Surgery)supported by the hospitals dedicated staff.

The patient’s family initially expressed concerns about undergoing major procedures; however, trust in Be Well’s medical team and their expertise led them to proceed. The surgery was executed with precision and success, ensuring a quick recovery. Within just 60 hours, the patient was discharged pain-free, filled with joy and gratitude.

Be Well Hospitals, known for its expertise in handling challenging cases, continues to set new benchmarks in minimal invasive surgery. The patient praised the exceptional care and support provided by Dr. Vijayabalakandan, Dr. Ramkumar,and the entire medical team, expressing immense satisfaction and confidence in the hospital’s commitment to patient safety and recovery.

This extraordinary case underscores the power of advanced medical techniques, teamwork, and trust. Be Well Hospitals remains steadfast in its mission to provide high-quality, affordable healthcare, transforming lives and proving that world-class care is within reach for all.

For more information about Be Well Hospital, visit our website at www.bewellhospitals.in / For Media Information – 9841174889

About Be Well Hospitals Pvt. Ltd.

Be Well Hospital is a chain of “Small Giant” multi-specialty hospitals, renowned for its accessible, affordable, and quality healthcare services. Established in 2011, the hospital group operates in 12 main locations across Chennai, Tamil Nadu, and Puducherry, serving the healthcare needs of thousands of families. Be Well Hospital continues to redefine patient care through innovative and compassionate healthcare solutions.

The crisp winter air buzzes with romance, setting the stage for couples to celebrate their unique commitments. As wedding bells chime and anniversary plans take shape, it’s clear that love, in all its forms, is in the air. Couples now revel in a love that’s completely unscripted, welcoming each other’s quirks and faults. Together, they move past doubts and fears, stepping into a shared future powered by the transformative strength of their love. In these significant moments, only one metal can mirror the depth and rarity of such connections-platinum, as rare and precious as their journey together.

Platinum Love Bands

Born of the stars, platinum, arrived on earth through a meteorite crash over 2 billion years ago. This precious metal is only found in select few locations around the world and is 30times rarer than gold. Its unparalleled strength ensures it doesn’t change form or lose its natural white, mirroring the resilience and constancy of a love that is truly one of a kind. Just as platinum endures without fading, so does the love it symbolizes-unwavering and eternal.

Platinum Love Bands

Crafted from 95% pure and exceptionally rare platinum, Platinum Love Bands are not just jewelry; they are the ultimate symbol of love. These bands celebrate modern relationship values-cherishing each other’s individuality, celebrating mutual successes, and equally sharing life’s responsibilities. The distinctive textures, fluid lines, and elegant motifs of each band capture these principles beautifully. Whether you prefer a minimalist and chic style or timeless elegance, the diverse collection of Platinum Love Bands offers something that deeply resonates with all couples committed to the journey of love.

Platinum, with its rich heritage and contemporary appeal, perfectly translates today’s design trends into unique pieces that narrate your personal love story. Opting for Platinum Love Bands means choosing a symbol of love that blends tradition with modernity, designed to remain beautiful throughout your shared future. As you and your loved one look to commemorate the pivotal moments that define your relationship, especially that profound moment when you realize this love is truly for keeps, let Platinum Love Bands be the lasting emblem of your bond

The moment you realise that your love is a steady rock on which you can rely on in the face of uncertainty, you know you’ve found a love that’s truly rare These love bands, designed with repeating forms, serve as a reminder of your unshakable trust in each other. No matter how many times life alters its course, your love remains steadfast. Cast in platinum, a metal with unmatched strength that makes it so rare, these Platinum Love Bands perfectly match the strength of your love. A love so rare. A love so platinum.

The moment you realise that you mirror each other’s dreams and beliefs, you know you’ve found a love that’s truly rare. These love bands are mirror images of each other, reflecting how you grow together, backing each other all the way. Cast in 95% pure platinum, one of the highest standards of purity in precious jewellery, platinum is truly one of a kind. Let these Platinum Love Bands be enduring symbols of your unbreakable bond.
A love so rare. A love so platinum.

The moment you realize that your unique journeys have seamlessly united to forge a harmonious haven, you know you’ve found a love that’s truly rare. These love bands embody the essence of duality. They combine brushed and glossy textures on his ring, and plain studded finishes on hers, merging into beautiful central motifs that symbolize your love. They perfectly represent your two paths that merge into one cherished space. Cast in a celestial metal that arrived on earth through a meteorite crash billions of year ago, platinum is truly rare. Let these Platinum Love Bands serve as a testament to your unique journey together. A love so rare. A love so platinum

Website: platinumdaysoflove.com.

About Platinum Guild International (PGI)

Platinum Guild International (PGI) is a marketing organisation with the vision to develop the global platinum jewellery market as a new demand source for platinum. It was formed in 1975 with specialist teams dedicated to growing the global platinum jewellery market through consumer and trade-facing programmes in the four key jewellery markets of China, India, Japan and USA. Since then, jewellery development has demonstrated a strong track record in delivering results. Through various programmes, both direct-to-consumer and in collaboration with jewellery retailers and manufacturers, PGI creates consumer ounce demand by first identifying opportunities for platinum in jewellery, and then developing them with partners. It also aims to build an enduring commitment to platinum in jewellery. PGI’s consumer marketing and educational programmes are focused on developing awareness and an appreciation for platinum’s unique properties as a precious metal for fine jewellery.In addition, PGI works globally with collaborative partners running extensive marketing programmes in the four main platinum jewellery markets of China, Japan, USA and India. These markets are staffed with experts in strategic planning, marketing, retail, design and business development.

PGI is funded by the leading platinum producers of South Africa, as well as through co-funded programmes with the jewellery industry.

Purity Assurance Program

PGI has partnered with TUV India Pvt Ltd to implement a robust audit programme to ensure the purity of platinum under its programme. TUV is one of the country’s first certification bodies and has been closely associated with the quality revolution in India. Under Platinum Guild India’s quality assurance programme, each individual piece of jewellery has an assured purity as high as 95%. And as a proof of this assurance, every piece is stamped ‘Pt950’ and comes with a tamper-proof quality assurance card that distinguishes authentic platinum from other jewellery.

A Unique Identification Number is also stamped on the jewellery in addition to the detailed description of the piece you choose for yourself. Our quality assurance programme is in place to ensure transparency and that the platinum the consumer buys is of the highest quality. After all, that is what true value is all about.