The timeless allure of Jodhpur served as the perfect backdrop for an artistic magnificence as Stonex showcased an extraordinary marble art installation during the prestigious Umaid Bhawan Palace Cup Tournament, a cornerstone of the celebrated 25th Jodhpur Polo Season.

Stonex showcased marble art installation during the prestigious Umaid Bhawan Palace Cup Tournament for 25th Jodhpur Polo Season

This exclusive creation, seamlessly blending heritage and artistry, brought an unparalleled elegance to the season’s grandeur. Set against the opulent backdrop of the iconic Umaid Bhawan Palace, the installation captured the essence of tradition and innovation. Its intricate design and exceptional craftsmanship resonated deeply with the regal ambiance, symbolizing the enduring legacy of polo and the cultural richness of Jodhpur.

Gracing the event was the esteemed HH Maharaja Gaj Singhji of Jodhpur, whose patronage has been instrumental in fostering the spirit of polo and celebrating the city’s artistic heritage.

The 25th Jodhpur Polo Season, renowned as a pinnacle in India’s polo calendar, has attracted global attention with its seamless blend of sport, tradition, and luxury. Among the highlights was the coveted Hermes Cup, alongside other notable names that have lent their prestige to the season, further elevating its stature on the international stage.

The 25th Jodhpur Polo Season in partnership with Stonex, reclaims its legacy of top attraction in India’s polo calendar

Speaking on the occasion, Mr. Sushant Pathak, CMO, Stonex India, remarked, “At Stonex, our creations transcend art, serving as a bridge between history and modernity. The Umaid Bhawan Palace Cup and the grandeur of the Jodhpur Polo Season embody the ideals we hold dear-timeless elegance, craftsmanship, and cultural legacy. We are deeply honored to have been part of this iconic celebration and to contribute to its enduring narrative.”

The season stands as a testament to Jodhpur’s unparalleled legacy as India’s polo capital, with Stonex’s masterpiece underscoring its commitment to pushing the boundaries of design and creativity, perfectly aligning with the timeless grandeur of this historic event.

About Stonex
Since 2001, Stonex has redefined luxury through unparalleled craftsmanship, offering over 500 exquisite varieties of marble and natural stone sourced globally. Known for its artistry and innovation, Stonex has become a beacon of sophistication, blending tradition with modernity. With an international footprint across the USA, UAE, Australia, the UK, and Singapore, the brand continues to inspire awe, creating timeless masterpieces that redefine lifestyle and design.

For more information, please visit website www.stonexindia.com.

Axis Max Life Insurance Ltd. formerly known as Max Life Insurance Company Ltd. (“Axis Max Life”/ “Company”), has announced the inclusion of ‘Axis‘ in its corporate name following the Corporate & Regulatory approvals. Additionally, the Company has been rebranded to Axis Max Life Insurance, marking a pivotal milestone in its brand evolution. The integration of two trusted names in the financial services sector will empower the Company to achieve its long-term growth aspirations through strategic expansion beyond metros and tier 1 cities.

From left to right: Prashant Tripathy, MD & CEO, Axis Max Life Insurance, Brand ambassadors – Ritika Sajdeh & Rohit Sharma, Rajiv Anand, Chairman, Axis Max Life Insurance

The refreshed brand identity is reflected in a new logo through the inclusion of Axiss iconic A and burgundy shade. The refreshed brand identity, including the new corporate name and logo, is the result of comprehensive marketing research with key stakeholders. The predominant Blue symbolizes trust, responsibility, loyalty, and calmness while the incorporation of Burgundy reflects a distinctive character, modern appeal and forward-thinking approach. Furthermore, the visual integration of “Axis” and “Max” in the refreshed brand identity conveys enhanced trust in the brand, encapsulating the spirit of Double Bharosa (enhanced trust).

Axis Max Life marks this significant milestone in its brand journey with the launch of an integrated marketing campaign ‘Double Bharosa’ featuring its brand ambassador, Indian cricket team captain Rohit Sharma, and his spouse, Ritika Sajdeh. The campaign emphasizes the dual promise of trust and reliability, showcasing the combined strengths of Max Life and Axis in the life insurance and financial services industries, offering customers enhanced assurance and protection.

Campaign link – youtu.be/jTdjohkRzS0

Prashant Tripathy, Managing Director and Chief Executive Officer, Axis Max Life Insurance said, “The refreshed identity represents more than a change in our brand name-it is a bold step forward in our commitment to redefine the life insurance landscape. Our renewed identity embodies our firm promise to deliver exceptional value to all our stakeholders. With Axis now an integral part of our identity, we are well-positioned to capitalize on new opportunities and accelerate our growth by expanding our distribution network, enhancing customer touchpoints, and delivering digitally empowered services. Together, we are confident in achieving our vision of ranking among the top three life insurers in India.”

Since FY24, as part of its growth strategy, Axis Max Life has significantly enhanced its proprietary channels by opening over 90 new offices in Tier 2 cities and beyond. Additionally, Axis Max Life has actively expanded its distribution ecosystem, onboarding 41 new partners in FY24 and an additional 20 partners in H1 FY25. This expansion aligns with the brand refresh, enabling the company to deepen its penetration in these high-potential markets and collaborate with a diverse range of partners while sustaining long-term growth.

Rajiv Anand, Deputy Managing Director, Axis Bank and Chairman, Axis Max Life Insurance said, “The coming together of the Axis and Max brands marks a new chapter in our longstanding partnership built on shared vision. This change is not just symbolic but a reflection of our aspiration of addressing India’s diverse financial security needs. This milestone sets the stage for deeper collaboration as we work towards securing brighter future for millions across the country.”

About Axis Max Life Insurance Limited

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr.

For more information, please visit the company website at www.maxlifeinsurance.com.

Lenovo, the global technology powerhouse, today announced the launch of the Yoga Slim 7i Aura Edition in India, a premium laptop designed to elevate user experiences through cutting-edge innovation. Co-engineered and imagined with Intel, the Yoga Slim 7i Aura Edition merges sleek design, unmatched performance, and intelligent features, catering to professionals, creators, coders and everyday users to produce smarter, faster, and superior work. The Aura Edition takes PC computing to the next level by offering not just productivity and efficiency, but a complete AI experience.

L to R: Ashish Sikka, Director and Category Head, Lenovo India & Akshay Kamath, Director PC Client Category, Intel India

Ashish Sikka, Director and Category Head, Lenovo India, said, “The Yoga Slim 7i Aura Edition marks a significant leap in AI-driven computing, setting a new industry standard. This product, imagined with Intel through a multi-year collaboration goes beyond exceptional engineering – it redefines personalized experiences with limitless possibilities. We are excited to bring the epitome of premium build and innovative technology, offering a unique blend of features tailored to enhance the user experience.“

Unmatched Performance and AI Capabilities
This AI-powered PC, featuring the latest Intel Core™ Ultra processors (Series 2), represents an elevated premium experience and accelerates productivity, creativity, gaming, and entertainment with exceptional performance, delivering more than 18 hours of battery life. Equipped with a powerful 8-core hybrid architecture and a high-performance GPU, the Yoga Slim 7i Aura Edition delivers seamless multitasking and exceptional speed. With Intel Core TM Ultra processors (Series 2) offering up to 120 TOPS of AI performance, including over 45 TOPS from the integrated neural processing unit (NPU), it redefines efficiency in AI-driven tasks. The high- performance GPU brings your boldest ideas to life, while the smart NPU (40+ TOPs dedicated to AI) handles complex tasks in record time. The device supports up to 32GB of 8533MHz RAM and up to 1TB of SSD storage, enabling smooth handling of large files and demanding applications, all while remaining cool even under heavy workloads.

Akshay Kamath, Director PC Client Category, Intel India, said “The Lenovo Yoga Slim 7i Aura Edition is the result of close co-engineering between Intel and Lenovo. At the heart of this new laptop is our new Intel Core Ultra processors (Series 2) which powers the next generation of AI PCs with exceptional CPU core performance, massive leap in graphics, and next gen NPU. The Intel Core TM Ultra processors (Series 2 ) have been rearchitected from the ground up to not just significantly boost AI performance, but also deliver incredible battery life that rivals our competition. And of course, we continue to offer class leading connectivity features with integrated WiFi7 and Thunderbolt TM 4.”

Innovative Features for Every Need
This device offers Smart Modes that adapt on-the-fly to user needs, whether for work, relaxation, or creativity. These modes dynamically adjust performance and system settings, providing optimal conditions for any activity. Attention Mode helps users stay focused by blocking distracting websites, while Wellness Features include eye wellness and posture warnings to combat fatigue. Smart Share enables AI-driven image sharing between smartphones and laptops, supporting both Android and iOS platforms. Smart Care offers real-time support and troubleshooting from Lenovo technicians, accessible via PC and phone through Lenovo’s Premium Care Service.

Enhanced Collaboration and Privacy
This AI PC comes with a suite of collaboration tools designed to enhance video call experiences, including low light enhancement, virtual presenter, and background blur. Shield Mode safeguards privacy with features like privacy alerts, privacy guard, and auto prompt VPN, ensuring safety when working with sensitive information.

Sustainable and Creative
The Yoga Slim 7i Aura Edition is certified carbon neutral and comes with a complimentary 2-month membership to Adobe Creative Cloud, making it an exceptional choice for users who demand high performance, stunning visuals, and reliable connectivity in their creative endeavors. With its eco-conscious build, it also aligns with the growing demand for sustainable technology without compromising on innovation and functionality.
Seamless Connectivity and Extended Battery Life

Connectivity is seamless with Wi-Fi 7 and Bluetooth 5.4, allowing for fast and stable wireless connections. Multiple ports, including Thunderbolt TM 4, provide versatile options for connecting peripherals and transferring data quickly. The 70WHr battery ensures extended creative sessions, maximizing the time between charges.

Tailored to You: Personalize as per your requirements
Lenovo continues to offer the ‘Custom to Order‘ (CTO) option with the new Lenovo Yoga Slim 7i Aura Edition, which permits customers to tailor the features like Processor, Operating System, and storage as per their requirements and build up the base model setup to a dynamic machine for a phenomenal experience. The CTO option is exclusively available on Lenovo.com, and the customized device will be delivered to customers in less that 25 days of purchase.

Pricing, Availability & Services
The Lenovo Yoga Slim 7i Aura Edition is available at a price of INR 1,49,990 and will be available for purchase from Lenovo.com, Lenovo Exclusive Stores, leading ecom websites, and other offline retail stores. The Yoga Slim 7i Aura Edition also offers Lenovo Premium Care service, an advanced support service that provides personalized hardware and software assistance from expert technicians with fast repairs when needed.
You can access the product images – HERE

About Lenovo
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a pocket-to cloud portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

India comes in the top three list in producer of textile waste globally, generating over approximately 7.8 million tonnes or 8.5% of global textile waste in India. To illustrate, imagine over 1,000 large sports stadiums with textile waste, each one brimming with discarded clothes and fabrics.

Women sorters at the TRF (textile recovery facility) under Closing the Loop program, in Bengaluru

With mounting concerns over resource depletion, pollution, and labor inequities, Enviu’s Reweave program is dedicated to reshaping the sector by developing scalable solutions in India, that create economic value while uplifting workers and protecting the planet.

Enviu hosted knowledge-sharing webinar on December 10, 2024, focused on tackling India’s textile waste problem. The session drew a diverse audience, including textile industry leaders, sustainability advocates, funders, recyclers, brands, and students. The team highlighted key gaps in India’s textile waste value chain, uncovering actionable opportunities to build sustainable solutions that align profitability with environmental responsibility.

With 20 years of expertise, Enviu demonstrated how its human-centered design approach identifies opportunities and transforms challenges into scalable business ventures. The webinar explored this methodology, showcasing innovative initiatives like reTex, The Good Felt (TGF), and Re-Minded ventures aimed at plugging critical gaps and driving systemic change in the textile waste ecosystem.

Highlights of the Webinar:

• In-Depth Analysis of India’s Textile Waste Landscape: Enviu’s expert team presented their comprehensive study on India’s textile waste challenges, highlighting key gaps and areas where innovative solutions can be developed to address these pressing issues.

• Innovative Solutions for a Circular Future: Enviu, showcased its ventures, including reTex, which recycles hotel textile waste, and The Good Felt (TGF), which transforms discarded textiles into high-quality felt products-demonstrating that sustainability can align with commercial success.

• Denim Deal joining the conversation and sharing their plan for India, to bring their vision of sustainable denim to India and collaborate with local partners to drive positive change in the Denim industry.

• National Institute of Urban Affairs, Ministry of Housing and Urban Affairs – talked about circularity in cities and the role of entrepreneurship to solve textile waste polluting cities.

Why This Matters:

• Enviu isn’t just identifying the problem of textile waste; we’re designing systemic solutions with a roadmap for action, backed by 20 years of expertise. Together with prominent partners, collaborators, and funders, we shared our knowledge for building a future-ready ecosystem.

“We believe that meaningful system change begins by tackling deep-rooted inefficiencies and gaps in the value chain,” said Jiska Coppoolse, Program Manager at Enviu. “We are addressing these problems through ventures like reTex and TGF, turning textile waste from different streams into opportunity for the industry, working closely with waste workers, delivering real impact for people and planet,” added Jiska.

• Denim Deal announced to kickstart their Asia Hub activities and expansion plans in India.

“We are thrilled to introduce the Denim Deal in India, harnessing our successful circular model to promote sustainability within the denim industry. Given Indias expanding market and robust production capabilities, it stands out as the ideal partner to help us forge a brighter, more circular future for denim. We invite all individuals and businesses who share our vision to join our movement and contribute to a successful launch in India,” stated Nicolas Prophte, Board member of the Denim Deal.

• Asif Raza, Program Manager of the CITIIS program at the National Institute of Urban Affairs, presented the plans for CITIIS 2.0 program, which fosters urban collaboration to enhance waste segregation and recycling systems

Material Recovery Facilities established under CITIIS 2.0 can transform textile processing by ensuring a consistent supply of sorted, recyclable textiles, lowering raw material costs, fostering circularity, and significantly reducing environmental impact, quoted Asif Raza, Program Manager of the CITIIS program.

Call to Action for Changemakers:

Reweave invites industry stakeholders to join hands in driving innovative, sustainable interventions to tackle textile waste and unlock Indias immense potential for a circular future.

By collaborating with us, stakeholders can catalyze transformative change across the value chain, creating significant economic, environmental, and social impact.

Missed the conversation on #IssuesToAction Do not worry-we have got you covered. Access the webinar recording here and our Landscape Mapping Report, packed with insights and solutions for a sustainable tomorrow.

The time to act is now, let us build a better future of textiles together!

About Reweave

Reweave is a program by Enviu dedicated to driving the textile sector toward a circular and fair value chain. By building disruptive ventures, the initiative addresses social and environmental challenges, leveraging deep local insights in India, Bangladesh, and East Africa to create an economy that serves people and the planet. The program is supported by Ikea Foundation, Saamuhika Shakti a collective impact initiative by H&M Foundation, and Alwaleed Foundation.

About Denim Deal

The Denim Deal is a public-private initiative in the Netherlands that aims to make the denim industry more sustainable. With an aim to bring together various stakeholders, including brands, manufacturers, and recyclers, to work towards a circular denim economy. The goal is to increase the use of recycled cotton in denim products, reduce waste, and promote more sustainable production practices.

For more information about Reweave or to explore partnership opportunities, visit reweave.enviu.org.

Enviu Newsroom

For further information please contact alisha@enviu.org

Universal Sompo and Sompo Care have been successfully making collaborative efforts at enhancing health and wellbeing across borders, in alignment with the Skill India Mission. The project under this collaboration is being implemented throughout 2024 and will continue through 2025. This project involves providing Indian nursing care personnel with nine months of comprehensive training in India. Upon completion of the training and the acquisition of a residence status as a specified skilled worker in Japan, these professionals can work as full-time employees at Sompo Care facilities in Japan.

Candidates receiving Job Offer Letters for nursing care assignments at SOMPO Care Inc, Japan

The significant cost of training, including tuition fees and living expenses, poses a challenge for many aspiring candidates. To address this challenge, Universal Sompo has stepped forward to support the “International Mobility Program“. Until now, this initiative supported 75 eligible healthcare workers from India by providing them with comprehensive training in Japanese language (Level N4) as well as nursing care and offering them rewarding careers in Japan. The training is being conducted by experienced Japanese and Indian trainers, delivered in an offline format at designated centres.

Interaction with Candidates

Mr. Sharad Mathur, MD & CEO, Universal Sompo General Insurance said, “We are pleased to be part of the Skill India Mission along with SOMPO Care Inc. The ‘International Mobility Program’ will boost the skills of Indian healthcare personnel and give them a chance to experience global culture. This opportunity will help them grow as individuals and achieve great milestones in their careers. We wish them all the best for this new journey.”

Speaking about the collaboration, Mrs. Geetanjali Vikram Kirloskar, Chairperson & Managing Director, Kirloskar Systems Private Limited said, “This partnership is a significant step towards strengthening the bond between India and Japan. By addressing the global demand for skilled nursing professionals and filling the gap in healthcare services, the Skill India Mission will empower Indian nurses and contribute to the global healthcare ecosystem.”

Japans aging population has created a significant demand for skilled nursing care workers. This presents a unique opportunity for Indian professionals to contribute to the Japanese healthcare system while gaining valuable international experience. Successful candidates are securing up to five years of employment, at a minimum, under favourable applicable Japanese laws and regulation. Through this initiative, both organizations are committed to fostering global health standards and empowering skilled professionals to take on critical roles in healthcare systems worldwide.

MANA Projects, a leading name in Bengalurus real estate sector, announced the launch of its latest residential project, MANA Cresta. Registered under RERA with the number PRM/KA/RERA/, this upscale development in Chikkanayaknahalli, just 1.2 km off Sarjapur Road, blends modern living with nature-inspired architecture, offering a lifestyle that balances comfort and functionality.

MANA Crestas iconic facade featuring cascading green terraces and contemporary architecture

MANA Cresta stands as a demonstration of MANA Projects commitment to reimagining urban living, offering residents a unique living experience that combines contemporary design with traditions. The projects carefully chosen amenities and architecture, which draw inspiration from nature, are meant to raise the living standards of its occupants while offering peaceful living in the middle of Bangalore’s IT corridor.

Curved balconies with private gardens offer a seamless blend of indoor-outdoor living spaces

Covering 2.45 acres, MANA Cresta features four towers with G+7 and G+8 buildings, offering 180 premium apartments designed for a spacious and comfortable lifestyle. The project includes 2 BHK, 2.5 BHK, and 3 BHK apartments, with prices starting from Rs. 1.27 Crore. Each apartment offers Vastu-aligned areas that support balance and well-being, all while emanating modern sophistication and remaining firmly grounded in time-honored customs. Rera no: PRM/KA/RERA/1251/446/PR/161224/007303

“At MANA Projects, we believe in crafting living spaces that transcend the ordinary,” said Mr. D Kishore Reddy, CMD MANA Projects. “MANA Cresta exemplifies our dedication to creating homes where modern elegance blends seamlessly with timeless tradition, crafting spaces filled with beauty and serenity. Our vision extends beyond construction; we are shaping a lifestyle that embraces innovation while staying true to the values our residents cherish. Every element of MANA Cresta, from its Vastu-compliant designs to its state-of-the-art amenities, has been thoughtfully crafted to deliver a living experience that is in harmony with nature.”

The terracotta-toned homes in the project have wavy balconies that radiate modern beauty, giving it a distinctive architectural style. Room arrangements with a Vastu influence are harmonious and pleasing to both traditional and modern tastes. At MANA Cresta, the natural world is a partner in daily living rather than merely a picturesque setting. The projects design concept, centered around curvilinear architecture and lush landscaped greenery, fosters a seamless connection with the environment. From sunrise to sunset views, residents will enjoy the ideal fusion of contemporary elegance and the peacefulness of nature, creating a tranquil haven in the middle of the busy metropolis. MANA Cresta further enriches life by incorporating active and passive zones for all age groups, offering vibrant spaces for recreation and relaxation that unite like-minded individuals in a thriving community.

Key Amenities and Features:

• 30+ high-end features are available, such as social pods, a basketball court, a play area for kids, a rooftop swimming pool, and a serene tree court.

• A G+3 clubhouse is created as a gathering place for people to relax and socialize.

• Features that promote sustainability include solar-powered EV charging stations and eco-friendly materials.

• Provision for landscaped balconies and square-shaped, Vastu-compliant floor plan with no dead space, ensuring optimal utility and harmony.

• Unobstructed sunrise and sunset views from large windows offer a tranquil living experience.

• Only 6 flats per floor, served by 2 lifts for enhanced convenience and privacy.

The projects location in the IT Corridor provides easy access to major schools, colleges, tech parks, malls, shopping centers, and hospitals. With units starting at Rs. 1.3 crore. The project is an appealing choice for individuals and families looking for premium yet reasonably priced living in one of Bangalores most thriving localities.

About MANA

MANA, founded in 2000 by Mr. D. Kishore Reddy, has evolved over the past two decades to become a revolutionary force in the real estate market. Headquartered in Bengaluru, the company is expanding across business verticals, including property development and construction.

With a commitment to green living, MANA has built a wealth of expertise in design, construction, and development, spanning across a spectrum of premium and luxury homes. The company’s mission is to provide future-forward living that blends nature with dream spaces, using imagination to engineer homes for the next generation of homebuyers.

MANA’s tagline, ‘Live Brilliantly‘, encapsulates the company’s multidisciplinary approach to design, blending tomorrow’s technologies with today’s reality. With more than 8 million sq. ft developed to date, MANA consistently delivers innovative, high-quality homes that exceed customer expectations.

NielsenIQ (NIQ) has announced the appointment of Joe Ellis as the new Managing Director for its India business. This announcement follows a year after NIQ and GfK merged to form the world’s largest consumer intelligence firm, with significant investments in omnichannel coverage, business intelligence tools, and predictive analytics.

NielsenIQ Appoints Joe Ellis as Managing Director for India

This appointment highlights NIQ’s commitment to its India unit, which operates three regional commercial offices, and includes the world’s largest traditional trade measurement panel as part of its offerings. Across its local business and Global Capability Centers, NIQ employs over 10,000 associates in India.

A seasoned industry veteran, Joe has held several pivotal leadership roles during his 25-year career at NielsenIQ. He began his journey at the Westport (USA) office and has since led multiple regional and global verticals.

Based in Mumbai, Joes experience includes two previous assignments in India, where he established the company’s proprietary simulated test marketing division, BASES, in 2004, and later spearheaded the expansion and digitization of NIQ’s retail measurement services in 2013.

“The pace of change in India is unprecedented. With a diverse economic base, a vast untapped consumer market, a significant demographic advantage, rapid digitization, substantial FDI inflows and a deeply ingrained spirit of innovation and entrepreneurship, India is an energizing and exciting market for us,” Joe Ellis, Managing Director – India, NielsenIQ.

“We have longstanding partnerships with many of the largest companies in India built over half a century. We continue to grow and evolve along with our clients. We are also proud of our talent, our capabilities, and my role is to ensure we stay a step ahead in helping our clients achieve their growth objectives with our world class suite of products and services,” Joe further added.

About NIQ

NielsenIQ (NIQ) is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. NIQ combined with GfK in 2023, bringing together the two industry leaders with unparalleled global reach. Today NIQ has operations in 95+ countries representing 97% of the world’s GDP. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View ™.

For more information, visit NIQ.com.

The 10th edition of IVASS – India Vehicle After Sales Summit, the worlds longest-running program on Vehicle After Sales Service, was recently held in New Delhi. Organized annually by the World Auto Forum (WAF), the summit brought together top leaders from the countrys After Sales Service community under one roof.

Learnings from the 10th IVASS India Vehicle After Sales Summit by WAF

The theme this year was “Best Practices for Customer, Profitability, Digital & Growth“

WAF is thankful to the IVASS 24 partners who ensured it goes on to its 10th edition-

Gold OEM Partners
JSW MG Motor India | Volkswagen India
Powered By
Nippon Paint India
Gold Partners
Global Assure | Gallops Motors
Partners
Allianz Partners India
ASDC ( Automotive Skill Development Council ) | CarPhD.com

The summit opened with a powerful Welcome Keynote by Anuj Guglani, Founder & CEO of the WAF Group, who emphasized the four pillars driving success in the industry:

• Customer-Centricity for enhanced service experiences

• Profitability through strategic operational excellence

• Digital Transformation as a catalyst for innovation

• Growth powered by sustainable, scalable best practices

A special 1 min silence was observed in the memory of the visionary leader and great soul, Shri Ratan N Tata by the WAF Community. The 10th IVASS was dedicated to Him.

‘At IVASS, we are proud to witness leaders come together to set benchmarks for the industry. Customer satisfaction, operational excellence and leveraging technology are not just goals but necessities in today’s ever-changing business climate,’ said Anuj Guglani.

The 10th IVASS program featured four forward looking Power Panel Discussions and two insightful Keynote Sessions, led by top industry leaders. The event also included the prestigious WAF Global Hall of Fame ceremony, adding an exciting and celebratory touch to the proceedings.

WAF Global Hall of Fame

Two leaders of the Automotive and Mobility Industry got inducted to WAF Global Hall of Fame. In no specific order, they are –

• Arun Malhotra, Auto Industry Veteran

With decades of experience in the automotive industry, Arun Malhotra has been a guiding force in shaping the future of the sector. He continues to power the industry with his vast expertise and deep insights!

• Anuj Tyagi, Former National Head – After Sales – Ford India

Anuj Tyagi’s remarkable career has set new benchmarks across functions viz. Sales and Marketing, PR, Business Planning, Operations and after-sales service to name a few. His contributions continue to play a key role in enhancing customer experiences across India.

The first IVASS power panel discussion’s theme was “New Age Customer Service, Experience & Engagement powered by Digital – DMS, CRM, Social Media, Email, Whatsapp, SMS.“

The distinguished panelists included:

• Satish Kannan, Director – AfterSales, Stellantis India

• Vikas Kuthiala, Director & Co-founder, Global Assure

• Sanjay Shejwal, National Head – Service, Hero MotoCorp

• Rajesh Mehrotra, Auto Industry Veteran

• Anuj Guglani, Founder & CEO, WAF Group

The panel emphasized the transformative power of Digital Transformation in revolutionizing customer service and engagement. It was heartening to know that rural India has been taking the lead in digital adoption, apps usage and access to online loyalty programs. Innovative applications like workshop video check for approval of additional repair come handy in winning customer’s trust and enhancing automotive workshop’s operational efficiency.

Connecting VOC (Voice of Customer) to SOP (Standard Operating Procedures) via Digital as an enabler – An innovation rolled out by a car maker in India and taken globally as a best practice thereafter!

The discussion highlighted the importance of adopting Dealer Management Systems (DMS), CRM tools, and multi-channel platforms like Social Media, Email, WhatsApp, and SMS to deliver seamless, efficient, and highly personalized customer experiences.

The panelists collectively reinforced the need for businesses to embrace these digital tools to stay competitive and meet the evolving expectations of customers, ultimately driving growth and loyalty.

Ashish Gupta, Brand Director, Volkswagen India said, ‘At Volkswagen, customers are at the centre of our business. It is our continuous endeavour to offer them sturdy, safe and German-engineered products coupled with the highest standards of service in-turn offering them peace of mind and an exceptional value proposition.’

The second IVASS power panel discussion’s theme was “OEM – Dealers – Aftermarket Strategies, Use Cases & Game Plan for Win-Win-Win.”

The distinguished panelists included:

• S Muralidharan, Chairman, Mobility Aftermarket – SESSION CHAIR

• Pankaj Narula, Former ED, Maruti Suzuki India

• Rama Shankar Pandey, Social Defence Fellow, Ministry of Social Justice, Government of India

• Vikrantt Mohan, National President, All India Automobile Workshops Association (AIAWA)

• Harsh Vashist, Managing Director, Satyam Group of Companies

• Ramesh Rajagopalan, Head – Customer Services & Network, Volvo Eicher Commercial Vehicles

• Arindam Lahiri, CEO, Automotive Skill Development Corporation (ASDC)

The Panel underscored the critical need for a unified approach to strengthen the collaboration between OEMs, dealers and independent workshops, fostering a mutually beneficial ecosystem. The discussions emphasized the pivotal role of technological innovation and skill development in enhancing operational efficiency and profitability. Moreover, the importance of adopting sustainable and customer-centric practices was highlighted to ensure long-term growth. The session concluded with a collective commitment to driving collaboration, innovation, and digital transformation across the value chain, ensuring a “win-win-win” outcome for all stakeholders involved in the ecosystem.

Prashant Singh, Director – Aftersales at JSW MG Motor India said, ‘At JSW MG Motor India, leveraging technology and collaboration with leading tech players is key to elevate customer engagement and operational excellence. Our next-gen AI-powered chatbots have significantly enhanced customer experience, delivering efficiency and convenience across platforms. Since their inception, these chatbots have processed more than 3,00,000 messages. WhatsApp emerged as the preferred platform for high-volume initial engagement, managing over 55% of interactions, while the Web platform contributed around 60% to our test drive bookings, highlighting its effectiveness for action-oriented engagements. While the chatbots efficiently handle most queries, only 7% of conversations are escalated to our contact centres or email support for highly complex enquiries, edge cases, or issues where empathy and nuanced understanding are critical. To further enhance customer satisfaction, the chatbots identify and resolve looping issues, seamlessly redirecting unresolved cases to human support for effective problem-solving.’

Nikita Sinha, Head, Customer Experience and Service Planning, JSW MG Motor India delivered an insightful keynote on how customer delight can enhance productivity, ultimately driving profitability. Her insights highlighted the importance of putting the customer at the center of every decision and strategy.

Tanuj Pugalia, CMD, Gallops Group commented, At Gallops Group, we prioritize the customers vehicle service experience, recognising its significance even before the initial purchase. The cost of maintenance, service quality, and overall customer satisfaction are pivotal in fostering repeat business. Our unwavering commitment to delivering exceptional after-sales service experiences for all the OEM brands we partner with powers our leadership in customer retention, market share, and financial performance. Our dedication to excellence sets us apart and drives our success in the industry.’

In his Keynote address, Sharad Malhotra, President – Automotive Refinishes and Wood, Nippon Paint India, delivered an inspiring keynote address at the 10th IVASS, showcasing cutting-edge, environment-friendly innovations in body paint repair. He commented, ‘Sustainability is at the heart of everything we do. As the paint industry evolves, Nippon Paint is driving change by integrating digital solutions and eco-friendly processes that address the challenges of body shops while contributing to a greener future. Together, we can transform the automotive industry for the better.

Environment & Customer Friendly Innovations in Automotive Bodyshops at 10th IVASS by Nippon Paint

YouTube Link: www.youtube.com/watchv=Icp9FaKuM7Y

A special cake cutting ceremony was also held to celebrate the 10 glorious years of IVASS.

IVASS Partners, WAF Hall of Fame Inductees and WAF Team took the stage for the ceremony as the hall reverberated with cheering and applause, thanks to the WAF Community members present in the hall!

The IVASS Power Panel 3, focusing on “EV After Sales Service & Customer Support – Learnings, Caveats, and Opportunities.”

The panel featured an exceptional lineup of industry stalwarts, including:

• S Punnaivanam, CXO – Quality & After Sales, Greaves Electric Mobility

• Rajesh Loomba, MD, Eco Mobility

• Charu Kaushal, MD, Allianz Partners India

• Neha Jain, Head – EV and Innovation Ecosystem, JSW MG Motor India

• Shekhar Bhide, Vice President – Customer Services, Mercedes-Benz India

• Anuj Guglani, Founder & CEO, WAF Group

The panel highlights the essential need for building a robust aftersales ecosystem to elevate service quality and customer satisfaction for EV owners. It addressed key operational challenges, the scaling of service networks, and the role of digital innovations in shaping the future of EV aftersales. The panel emphasized the importance of collaboration between OEMs, service partners, and other ecosystem players to develop a future-ready aftersales service framework. By fostering these collaborative approaches, the sector can drive sustainable growth and ensure a seamless experience for EV customers moving forward.

The IVASS Power Panel 4, focused on “Best Practices in Workshop Profitability and Business Growth.”

The panel featured an esteemed lineup of industry leaders, including:

• Arun Malhotra, Auto Industry Veteran – SESSION CHAIR

• Pankaj Narula, Former ED, Maruti Suzuki India

• Vinkesh Gulati, Executive Committee Member, FADA

• Anuj Tyagi, Former National Head – After Sales, Ford India

• Rajeev Chauhan, Head – Electric PV Business, BYD India

The discussion focused on actionable strategies that workshops can implement to streamline operations, enhance service delivery, and ultimately boost profitability and long-term growth. Experts emphasized the role of digital tools and online platforms in improving workshop efficiency, customer engagement, and revenue generation, while stressing the importance of building customer loyalty through personalized experiences. This session underscored the need for workshops to evolve and embrace innovation in order to thrive in an increasingly competitive and technology-driven industry.

The program concluded with a Valedictory Ceremony, where WAF partners and associates were recognized and honored. In his Vote of Thanks, Mr. Anuj Guglani, Founder and CEO of WAF Group, conveyed his sincere appreciation to all partners and stakeholders for their vital role in ensuring the success of the 10th IVASS. Certificates of Appreciation were awarded in acknowledgment of their valuable support.

About WAF
World Auto Forum (WAF) is a Global Auto & Mobility Think Tank Platform – a place as relevant for Chairpersons and Top CXOs as it is for interns and trainees. Established in 2009, it now has community members across 125 Countries. WAF Auto News is the World’s No 1 in World Auto News, Auto Awards & Auto Think Tank as per Google search results.

WAF TV is its online broadcasting arm where one can watch hundreds of videos on the Auto & Mobility Industry. WAF also organises popular programs like WAFit!, IVASS , WAF Awards, and CXO Roundtable Discussions where top leaders of the industry take their Dialogues to Action!

Follow Us at #IVASS24 , #waftv , #WafAnnualPartner

Official IVASS Site – worldautoforum.com/ivass
10th IVASS Pics – www.facebook.com/share/1827zEgnvh
10th IVASS Session Videos at WAF TV – worldautoforum.com/waf-tv

Truecaller, the leading global communications platform, today announced the launch of its latest innovation – Truecaller Verified Campaign, as part of its business offering.

As customer attention becomes increasingly fragmented across multiple channels, Truecaller Verified Campaign empowers businesses to create hyper-personalized, contextually relevant, and dynamic digital journeys for customers within their everyday communication experiences on the Truecaller app.

Truecaller launches Verified Campaigns

The existing Truecaller Customer Experience (CX) Solutions supports Verified Campaign, which is triggered by calling or messaging events on the Truecaller app. The product solves the long-standing challenge marketers face of missing out on using calls and SMS for personalized user engagement journeys. With Truecaller’s platform, businesses can now deliver high-touch interactions directly within the communication channels where customers are already active and engaged.

“Truecaller Verified Campaign allows businesses to communicate with customers in a space where they trust and engage with us daily. By integrating personalized and contextual communication, we are giving businesses the solution they need to cut through the noise and connect with their audiences in a meaningful way,” said Truecaller representative. “Our goal is to provide a seamless experience for both businesses and end customers, and the Verified Campaign is a major step in that direction.”

Businesses can reach audiences using their existing customer segmentation to deliver tailored communication interactions for use cases like onboarding, cross-selling, upselling, and more-all within the Truecaller ecosystem. This is combined with insights to help marketers drive the right value of hyper-personalization. Truecaller Verified Campaign integrates seamlessly with popular customer engagement platforms, enabling quick and easy campaign launches.

“As early adopters of Truecaller Verified Campaign, we are excited about the possibilities this brings to our customer engagement efforts. We look forward to leveraging this innovative capability to enhance our communication strategies,” said Ayush Gupta, Associate Director of Marketing at CARS24.

“Were thrilled to be among the first to adopt the Truecaller Verified Campaign. We anticipate that its personalized and contextual hyper-targeting will significantly enrich our interactions with customers,” Yash Khandelwal, DGM Marketing at Motion Education.

For more information, please visit the Truecaller Verified Campaign page.

About Truecaller

Truecaller is an essential part of everyday communication for over 425 million active users, with more than a billion downloads since launch and close to 46 billion unwanted calls identified and blocked in 2023 alone. The company is headquartered in Stockholm since 2009 and has been publicly listed on Nasdaq Stockholm in October, 2021.